Technical Support & Help Desk
Having a glitch with your production software?
Facing an unexpected error message?
Or simply got a question that needs a knowledgeable answer?
Our expert help desk team at MGC Technical Services Ltd is here to ensure your operations run smoothly.
We understand that when you're on the shop floor, you need quick, reliable solutions. That's exactly what we provide
How Can We Help You?
Our dedicated help desk is your first port of call for any queries or issues with your production software. We're also keen to hear your feedback – it helps us improve our support for everyone.
-
Got questions about your CIMCO software?
-
Need assistance with Plan-de-CAMpagne (ERP) or APM (Advanced Production Management)?
-
Facing a challenge with your CAD/CAM systems?
While you should always check your user manuals for general questions, our team is ready to step in when you need expert assistance.
Specialized Expertise for Your Systems
To give you the most accurate and effective support, we've organized our help desk by product group. Our staff are specialists with deep knowledge in:​
-
ERP (Plan-de-CAMpagne)
-
APM (Advanced Production Management System)
-
CAD/CAM (including TopSolid, and specifically CIMCO-related CAD/CAM)
-
CNC Editor & DNC Solutions (CIMCO)
This specialized approach ensures that the person helping you truly understands your specific software and its application in an engineering environment.
Quick & Effective Remote Support
When you raise a concern, we can often assist you immediately through secure remote support via TeamViewer.
This allows us to:
-
See your screen: We'll view what you're seeing, so you don't have to explain complex issues over the phone.
-
Guide your actions: We can guide you step-by-step through a solution.
-
Take control (with your permission): For more direct assistance, we can even take temporary control of your computer to demonstrate a solution live or fix an issue on the spot.
This remote capability means we can address both simple and complex issues quickly and efficiently, minimizing your downtime
Our Commitment
to Fast Resolution
We pride ourselves on our rapid response. Over 80% of all support requests are handled on the very same day they are reported. While answers to more complex issues might take a little longer to resolve thoroughly, we keep you informed.
For clients working with Plan-de-CAMpagne, you can conveniently access the live status of all your open and completed help desk messages directly through your ERP system.
Need professional engineering services beyond support?
📞 Give us a call now: 07411 943 915
